What Should I Do if a Client Account Is Deactivated or a New Account Is Requested?
Review the process for checking Boostlingo and CLI when a client account is deactivated or a new account request is received.
If a client account appears deactivated or a user is requesting a new account, first verify whether the account exists in Boostlingo and then check CLI if needed.
Step 1: Check Boostlingo
Is the account present?
- Yes: Send user instructions as needed.
- No: Proceed to CLI review.
Step 2: Check CLI
If the account is found in CLI:
- Escalate to Taylor and Meg to determine migration or account actions.
If the account is not found in CLI or Boostlingo:
- Notify Taylor and Meg.
Potential causes
- New client
- Translation-only client
- Account setup issue