How Should I Help a Client Who Does Not Understand Boostlingo Reports?
Find out how to handle scheduled interpreter requests, check language availability, and respond based on approval status.
If a client does not understand Boostlingo report terminology or report fields, provide a standard explanation and reference the Admin Guide.
Troubleshooting steps
- Email the client to explain report terminology.
- Reference the Admin Guide.
- Provide definitions for report fields.
Required actions
- Send an explanation of report fields.
- Reference Admin Guide documentation.
Escalation criteria
If the client has questions beyond the standard report definitions, escalate the issue.
Escalate to
- Taylor Zeitlin
- Meg Ruthenburg