---
title: What Should I Do if a Client Requests a Scheduled Interpreter?
description: Find out how to handle scheduled interpreter requests, check language availability, and respond based on approval status.
---

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# What Should I Do if a Client Requests a Scheduled Interpreter?

## Find out how to handle scheduled interpreter requests, check language availability, and respond based on approval status.

When a client requests a scheduled interpreter, first confirm the request details and check whether the language is already available on demand.

### Information to gather

- Language requested
- Requested date and time
- OPI or VRI service type

### Troubleshooting steps

1. In InterpretManager, navigate to: 
     - **Configuration > Company > Customize > Language Policies**
2. Review available languages.
3. Search for the requested language.

### If the language is available on demand

- Inform the client that they can access an interpreter immediately through on-demand services.

### If the language is not on the on-demand list

- Notify Taylor and Meg and include the requested language name.

### If Meg and Taylor approve

1. Click the language list: 
     - **OPI** for audio calls
     - **VRI** for video calls
2. Select **Add/Edit Language**.
3. Search for the requested language.
4. Select the language and move it into the list.
5. Click **Save Changes**.

### If Meg and Taylor do not approve

- Reply to the client acknowledging receipt.
- Include Taylor and Meg on the acknowledgment.
- Taylor or Meg will follow up on the request.

- [Resources](https://info.cqfluency.com/faq/resources?hsLang=en#main-content)
  
  
  
  
  
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