What Should I Do if an End User Never Received Instructions?
se these steps to verify account status, confirm contact details, and resend current instructions when an end user never received them.
If an end user says they never received instructions, verify their account status and resend the current user instructions.
Common cause
The user may have been missed during migration communications, often because the main contact did not pass on the information.
Information to gather
- Name
- Organization
- Email address
Troubleshooting steps
- Verify account status.
- Obtain the email address.
- Send current user instructions.