---
title: How Should I Handle an Interpreter Payment or Complaint Inquiry?
description: Gather the right details for interpreter payment or complaint inquiries and route the issue to the correct internal owner.
---

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# How Should I Handle an Interpreter Payment or Complaint Inquiry?

## Gather the right details for interpreter payment or complaint inquiries and route the issue to the correct internal owner.

If an interpreter contacts support about a payment issue or complaint, gather the required details and forward the inquiry to the appropriate internal owner.

### Information to gather

- Interpreter name
- Interpreter ID
- Email address
- Brief description of the issue

### Required actions

1. Document the interpreter’s information.
2. Forward the details to Sean.

### Escalation path

Send to:

- Sean

Sean will follow up directly.

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