How Should I Handle an Interpreter Payment or Complaint Inquiry?
Gather the right details for interpreter payment or complaint inquiries and route the issue to the correct internal owner.
If an interpreter contacts support about a payment issue or complaint, gather the required details and forward the inquiry to the appropriate internal owner.
Information to gather
- Interpreter name
- Interpreter ID
- Email address
- Brief description of the issue
Required actions
- Document the interpreter’s information.
- Forward the details to Sean.
Escalation path
Send to:
- Sean
Sean will follow up directly.